Programs

Communicating with Confidence and Presenting with Power

Do you want people to pay more attention when you speak at meetings? Would you like to get better at presenting your ideas and persuading others to accept them? It is no accident that successful people often have excellent communication skills. You can't influence or persuade if people don't hear you. This program will teach you how to communicate with confidence so you can influence others and sell your ideas. You will learn to present with power by discovering the secret of presence before an audience and how to overcome the fear of speaking in public to make a strong, positive impression. You'll leave this program with the skills needed to break through your barriers, take a deep breath and step up to any speaking challenge.

Program Details:

• Module 2: Organizing and Structuring Powerful Presentations Learning Objectives

  • Learn a simple strategy for easily and effectively structuring your presentation.
  • Learn to use visual aids to add pizzazz to your presentations.

• Module 3: Communicate with More Power in Meetings and Presentations Learning Objectives
• Learn the skills needed to develop confidence before a group.
• Practice speaking powerfully by using voice projection and clear articulation.
• Learn to use energy to engage and hold the audience's attention and connect with them
• Practice effective gestures and master the power of the pause.

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The Outstanding Communicator

All-inclusive communications seminar covering everything an individual needs to know to communicate powerfully. Participants will walk away knowing how to communicate.

Skills learned in this program enable participants to:

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Food For Leaders: Maximum Potential for Leaders

Leadership is a privilege and a responsibility. This program educates & inspires leaders on how to serve their team and motivate them to Maximum Potential. This program is ideal for leaders with unmotivated teams, personality conflicts or smart teams that need a little push to perform at their maximum potential
Skills learned in this program:

Build a Positive Environment and Eliminate Negativity

Continually Coach for Commitment

• Tap into employees' natural competitiveness - internal or external - to improve performance
• Be demanding without squashing morale
• Lead employees to their own performance solutions
• Criticize and correct without causing defensiveness
• Train employees with adult-learning techniques that will get your point across in half the time

Foster Creativity

• Open the communication pipeline and keep ideas flowing
• Identify practices that promote creativity and innovation
• Implement tools and techniques for generating ideas and solutions
• Practices and guidelines for creating an innovative work environment
• Spot opportunities and generate solutions
• Turn problems into opportunities for growth
• Work around roadblocks that stifle creativity and bruise morale
• Reward those who think outside the box

Critical Thinking, Decision-Making and Project Management Tools

• Formulate vital questions and problems
• Use abstract ideas to interpret information effectively
• Test conclusions against relevant criteria and standards
• Use Pareto Analysis, Paired Comparison, Grid Analysis, Decision Trees, PMI, Force-Field Analysis, Thinking Hats, and Cost/Benefit Analysis to make effective decisions
• Use critical thinking and decision-making techniques to set your business priorities

Strategic Planning

• Move from operational to strategic management
• Develop a strategic plan to serve as a framework for business decisions or for securing support/approval
• Use your strategic plan to explain the business to others in order to inform, motivate, and involve
• Strategic plan to assist benchmarking and performance monitoring
• See how the strategic plan can stimulate change and become a building block for the next plan

Manage Change

• Assess your department's readiness for change
• Work with upper management to ensure success of the plan for change
• Manage the emotional and intellectual challenges of change
• Positively move employees from fear to commitment
• Assess results achieved from change

New Challenges for Today's Managers Build Top Employees

• How to recognize, groom, motivate, and maintain your top performers
• Mentor without creating resentment among the ranks
• Manage an age-diverse work force, building top performers of all ages
• Manage a Multicultural Workplace

Communication Image

• Clearly define your best Communication image as a Leader
• Inspire a shared vision
• Overcome Leadership Challenges

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Creating a Powerful Customer Service Professional

Customer service excellence will give you the competitive advantage you need to survive in a tough business climate. In today's customer-oriented business environment, "people skills" are critical for personal and organizational success.

How you handle your customers can directly affect your individual goals as well as your team's and company's performance. This customer service training program gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Program details:

Module 1: Through the Customers Eyes

Learning Objectives:

• Managing the difficult customers
• Finding your persuasive voice
• Creating your communication style with your customers

Module 2: Staying Motivated as The Customer Service Professional
Learning Objectives

• The Successful Customer Service Professional
• Getting along with any personality in any environment
• The attitude makeover
• Saying "NO" using a formula that satisfies the customer

Module 3: The Big Picture: Goals for the Customer Service Professional
Learning Objectives

• Delivering Customer Service from your heart
• Creating goals as a Customer Service Professional
• Your Future as a CSP

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The YOU Factor Experience

A special program that walks you through the important steps of creating and accomplishing your goals leading to your best life! It's called the YOU Factor because it's all about YOU!

Module 2: Creating Your Personal Brand
Learning Objectives

• Re-Commit: Your Personal Contract, Your commitment to Change
• Re-Energize: Create the Dream Team in your Life, Stay motivated even on bad days
  

Module 3: Living your Priorities & Re-inventing yourself with every goal accomplished
Learning Objectives

• Re- Invent: The Next Steps, Accountability,The PayOff
• Your Goals Accomplished: The Retreat

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Communicating Change in the Workplace: Creating Powerful Change Agents

It is an old but sad truth: 80 percent of the work is done by 20 percent of the team. Professional and organization success is much like a theatrical play. Each employee plays a critical role among a team of cast members interested in accomplishing one main objective - satisfying the customer. No one person can do it all alone and in order to reach achieve this objective, it is vital that team members understand their unique talents and how they can leverage those strengths to contribute to organization success as well as embrace and encourage the use of the unique talents of their team members. The power of collaboration creates the opportunity to great greater results and accomplish more together. Leveraging our collective power will be the determining factor in the degree to which we are able to exceed expectations, create extraordinary results and sustain organizational success.

Program Details:

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Promoting Your Personal Brand: Developing a Positive Professional Image

Our personal brand; the values, abilities, and personality traits people associate with each of us - affects our careers, our relationships... our lives.  Have you ever thought about the brand you're building?  Does your personal brand match your true potential?  Companies and products with strong brands are always the most successful in their industry. Creating a strong and indispensable personal brand will position you to experience similar success in your own life. 

Skills learned in this program:

Learning Objectives:

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